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Customer Success Operations Specialization
8-10 hours5 lessons2 exercises1 assessment
Master retention metrics, health scoring, renewal processes, and expansion playbooks. Learn to build the post-sale systems that maximize customer lifetime value.
What You'll Learn
- Design customer health scoring models
- Build renewal forecasting and management processes
- Create expansion and upsell playbooks
- Implement early warning systems for churn
- Optimize onboarding and time-to-value
Prerequisites
- Complete Foundations Assessment
- Familiarity with CS platforms
- Basic understanding of subscription business models
Curriculum
Certified Customer Success Operations Specialist
Complete all modules and pass the final assessment to earn your certification.
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