Updates

Changelog

Recently added terms and content updates.

April 2026

MQL (Marketing Qualified Lead)

A lead that marketing has determined meets certain criteria and is ready to be passed to sales for further qualification.

Concept
Forecast

A prediction of revenue that will close in a given period, based on pipeline analysis and rep input.

Process
Lead Scoring

A methodology for ranking leads based on their likelihood to convert, using demographic and behavioral data.

Process
LTV (Lifetime Value)

The total revenue a customer generates over their entire relationship with your company.

Metric
Churn

The rate at which customers or revenue is lost over a period of time.

Metric
Quota

A revenue or activity target assigned to a salesperson or team, typically set annually or quarterly.

Concept
Territory

A defined set of accounts or geographic region assigned to a salesperson, designed to balance workload and opportunity.

Concept
ICP (Ideal Customer Profile)

A detailed description of the type of company that would benefit most from your product and be most valuable as a customer.

Concept
TAM, SAM, SOM

Three levels of market sizing -- Total Addressable Market, Serviceable Addressable Market, and Serviceable Obtainable Market.

Concept
GRR (Gross Revenue Retention)

The percentage of recurring revenue retained from existing customers, excluding expansion revenue -- measuring pure retention.

Metric
Logo Retention

The percentage of customers (logos) retained over a period, regardless of revenue changes within those accounts.

Metric
MEDDIC

A B2B sales qualification framework focused on understanding the customer's Metrics, Economic Buyer, Decision criteria, Decision process, Identify pain, and Champion.

Methodology
NRR (Net Revenue Retention)

The percentage of recurring revenue retained from existing customers over a period, including expansion, contraction, and churn.

Metric
BANT

A classic sales qualification framework assessing Budget, Authority, Need, and Timeline to determine if a prospect is worth pursuing.

Methodology
Bottom of Funnel (BOFU)

The decision stage of the marketing and sales funnel where prospects are ready to buy and need final validation to choose a vendor.

Concept
Top of Funnel (TOFU)

The awareness stage of the marketing funnel where prospects first discover your company through broad-reach content and campaigns.

Concept
Middle of Funnel (MOFU)

The consideration stage of the marketing funnel where prospects are actively evaluating solutions to their problem.

Concept
Account Executive (AE)

A sales role responsible for running the full sales cycle from qualified meeting through closed deal.

Role
SDR (Sales Development Representative)

An entry-level sales role focused on prospecting, qualifying leads, and booking meetings for Account Executives.

Role
OTE (On-Target Earnings)

The total expected compensation for a sales rep who achieves 100% of their quota, combining base salary and variable commission.

Metric
Mid-Market

A market segment between SMB and Enterprise, typically companies with 200-2,000 employees requiring a blend of self-serve and sales-assisted motions.

Concept
Enterprise Sales

A market segment and sales motion focused on large organizations with complex buying processes, multiple stakeholders, and high-value deals.

Concept
Annual Operating Plan (AOP)

The comprehensive yearly plan that defines revenue targets, headcount, budgets, and the strategy to achieve company goals.

Concept
SMB (Small and Medium Business)

A market segment consisting of smaller companies, typically characterized by faster sales cycles, lower deal values, and self-serve or inside sales motions.

Concept
Channel Sales

A sales strategy where you sell through third-party partners such as resellers, distributors, or referral partners rather than directly.

Concept
Horizontal SaaS

Software that serves a common function across all industries rather than solving problems specific to one vertical.

Concept
Inbound Marketing

A marketing strategy that attracts customers through valuable content and experiences rather than interruptive advertising.

Concept
Vertical SaaS

Software built specifically for one industry, with features, workflows, and language tailored to that vertical.

Concept
Outbound Sales

A sales strategy where reps proactively reach out to prospects rather than waiting for inbound interest.

Concept
Free Trial

A time-limited period where prospects can use the full product for free before deciding to purchase.

Concept